The telephone service and 12-stepper list

The new number is 01332-492-421

The Helpline is manned in four-hour shifts throughout the day from 8am to midnight every day of the week by responders. The shifts are:
8am to noon;
noon to 4pm;
4pm to 8 pm;
8pm to midnight.

The role of the Responder is to establish that the caller has a desire to stop drinking, gain the caller's confidence and obtain from them their name, telephone number and where they live. This is so, that with their agreement, their details can be passed to a 12^th Stepper of the same sex who lives near them.

As the 12^th Stepper, it is your objective to get the caller to a meeting. Some callers are not willing to consider going to a meeting and there is nothing further you can do if this is the case; AA has no other solution to offer.

We urgently require volunteers to become Telephone Responders, Reserve Telephone Responders, and 12^th Steppers.

If you would like to volunteer for any of the above roles, you need to be sponsored into the role by your Home Group by using this form and returning it to the Telephone Liaison Officer,
Deb S, email: telephones.derbyshire@aamail.org

Instructions for completing the form can be found here.

Frequently asked questions can be found here.

Further information on the Telephone Service can be obtained by contacting the Telephone Liaison Officer,
Deb S, email: telephones.derbyshire@aamail.org

and also by reading Chapter Ten: AA Telephone Services, pages 66 and 67 of The AA Service Handbook for Great Britain 2023.

Page updated 26th January 2024