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FAQ

Frequently Asked Questions



Can I ring you and pay over the phone?

No you can't but you can buy literature from our on-line shop which gives you three options of payment : PayPal /PayPal guest allowing use of credit or debit cards, Cheque or Bac's transfer with email stating the amount you have transferred and with its reason giving as much details as possible.

I am using the on-line shop but it keeps making me checkout with PayPal. I do not have a PayPal account and do not wish to create one?

There is an option at the bottom of the PayPal page which allows you to check out as PayPal guest - you just click that option which allows you to pay using your credit/debit card 

Who do I make cheques payable to (literature orders, Gratitude, Share etc.)?

Cheques can be made payable to The General Service Office, or simply GSO with a note/letter stating what the payment is for.


Has my order gone through?

You will receive a confirmatory email on the email address you list on the Paypal payment page.

Why can we not buy Where To Finds in the Online Shop?

Due to the confidential information within the Where to Finds and the Anonymity of members, we do not advertise the Where To Finds on our Public Website.

Solution
Phone GSO: 01904 644026 or email carolinedavy@gsogb.org.uk and make your request.   Or:
Download an order form from here , and post it in the usual manner.


Why can we not buy SHARE and Roundabout magazines in the Shop?

These magazines contain personal information (telephone numbers) and so are not on sale in a public forum.

Solution
Phone GSO: 01904 644026 or email aashare@gsogb.org.uk and make your request. 

Why can we not order 'Free' Literature from the Online Shop?

Our online shop only supports paid-for items. Free items are only available for members of the fellowship carrying out service activities.

Solution
Phone GSO: 01904 644026 or email literature@gsogb.org.uk and make your request.   Or:
Download an order form from here, and post it in the usual manner.

Do we have to use Paypal when checking out from the Online Shop?

It is possible to use a cheque, or to use the Paypal secure payment site as a guest, not as an account holder. 
Please read the notes supplied under 'Ordering Information' in the Shop.

Not seeing the option to pay by card when guesting on Paypal?

Some members have reported that they do not see this option when using tablets or smartphones.

Solution
If possible, use another system. Or:
Phone GSO: 01904 644026 or email carolinedavy@gsogb.org.uk and make your request.   Or:
Download an order form from here, and post it in the usual manner.

Basket reverts to one item, even though a larger number has been requested.

Solution
Use the arrows at the side  to confirm the increased number.