From the 1st of April 2022 if you are placing an International order (this means any destination outside the UK) you may incur additional charges such as import duty and tax and custom charges.

** Italy: The Italian Government has introduced a €2 fee for parcels from outside the EU. This fee will be collected directly from the Italian recipient **

Any customs or import duties are charged once the parcel reaches it’s destination country. These charges must be paid by the recipient of the parcel. We have no control over these charges. Because policies and charges vary by country and can change regularly, we cannot provide any indication of these charges. if you require further information regarding this, we advise that you contact your local customs office for further information.

Alternative delivery address: DPD offer a ‘send to shop’ option which means the parcel will be delivered to a local point for you to collect. Details of this  will be on the delivery / tracking email.

Undelivered items: DPD will make one delivery attempt, any undelivered items will be taken to the nearest local point for collection within 7 days before the parcel is returned to GSO.

E-commerce Policy
Our e-commerce policy is governed by World Service agreements and copyright legalities which we are obliged to observe. We sell only literature which is available in the current GSO GB literature catalogue, to buyers within Great Britain and Continental Europe.

Please be aware that unfortunately we cannot accept returns, or offer refunds, from purchases from our online shop.

Due to the confidential information within the Where to Finds and the anonymity of members, we do not advertise the Where To Finds on our public website.

Phone the General Service Office on: 01904 644026 or email [email protected] and make your request.

Download an order form in the Document Library, and post it in the usual manner.

There is an option at the bottom of the PayPal page which allows you to check out as PayPal guest – you just click that option which allows you to pay using your credit/debit card.

Sorry, we’re unable to take payments by phone. You can pay via credit / debit card / PayPal in the online shop, or you can send a written order with cheque / PO to us at the GSO address. If you want to pay by bank transfer, please contact GSO on 01904644026 for details.

Cheques can be made payable to The General Service Board, with a note/letter stating what the payment is for.

There’s a small selection of overseas literature available. Please contact Caroline for further details. [email protected]

Phone the General Service Office on: 01904 644026

These magazines contain personal information (telephone numbers) and so are not on sale in a public forum.

Phone the General Service Office on: 01904 644026 or email [email protected] and make your request.

Some members have reported that they do not see this option when using tablets or smartphones.

If possible, use another system. Or:

Phone the General Service Office on: 01904 644026 or email [email protected] and make your request. Or:

Download an order form in the Document Library, and post it in the usual manner. Cheques must be payable to the The General Service Board.

Use the link and buttons to view the item or to add purchases to your shopping cart. When you go to the checkout section you will be offered the option to pay by cheque, debit card, credit card or Paypal.

If you select cheque, your order is processed but goods are not dispatched until your cheque arrives at GSO.

If you select debit or credit card, you will be transferred to the SECURE payment area of Paypal. On choosing CHECKOUT as GUEST, you will enter the card details, but you will not be asked to create a separate Paypal account.

If you have a Paypal account you may use it by selecting the Paypal option and logging in to your account.

Information can be found on the website under AA Meetings / Starting a new group.