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Frequently Asked Questions

 

Contacts:

Postal addresses, Telephone Numbers, email addresses:
See this page: alcoholics-anonymous.org.uk/Contact
 
The following questions are dealt with below:
How do we register a new AA Group?
Why is our Group not listed in the Meeting Finder?
Why can we not buy WTFs in the Online Shop?

Why can we not buy ‘Free’ Literature from the Online Shop?
Do we have to use Paypal when checking out from the Online Shop?

How do we register a new AA Group?

A ‘Pink Form’ should be completed.
  • You may ring GSO: 01904 644026 and request one be sent.
  • You may download one, print it and complete it by hand, then post it to GSO. The download address is here.
  • You may complete one online. It will be sent by email directly to GSO. The online address is here.
 

Why is our Group not listed in the Meeting Finder?

If a Pink Form has been received, then your group should be listed. A missing or wrong postcode can lead to someone thinking that the meeting does not appear. For example:

Wrong postcode:
  • When the Meeting Finder is asked to list groups close to a known point, it uses postcodes to calculate distances. A wrong postcode will make this calculation in error. So a meeting known to be close to a town centre may be listed as being as several miles away. On the accompanying map, the marker may be not be in the correct place.
Missing Postcode.
  • The Meeting finder uses the postcode to calculate distances to your current location/search entry. Without the postcode it may not show on search results or on the map or meetings. If it is listed, it may be at the very end of the list.
Solution
  • Send in a Pink Form with the correct Postcode.
  • If you know the postcode is correct, notify the ECSC using the contact page here to report 'Problems with the website'.
 

Why can we not buy Where To Finds in the Online Shop?

These books contain personal information (telephone numbers) and so are not on sale in a public forum.

Solution
  • Phone GSO: 01904 644026 You will be given an email address to which you can send your order.
  • Download an order form from here, and post it in the usual manner.
 

Why can we not order ‘Free’ Literature from the Online Shop?

Our online shop only supports paid-for items. Free items are only available for members of the fellowship carrying out service activities.

Solution
  • Phone GSO: 01904 644026 You will be given an email address to which you can send your order.
  • Download an order form from here, and post it in the usual manner.

Do we have to use Paypal when checking out from the Online Shop?
It is possible to use a cheque, or to use the Paypal secure payment site as a guest, not as an account holder.
Please read the notes supplied under ‘Ordering Information’ in the Shop.