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  • Be available to attend all National Telephone Sub-Committee (NTSC) meetings person or online
  • Attend Regional Telephone Liaison Officers (RTLO) annual meeting held in York.
  • Assist in answering any Conference questions/recommendations.
  • Assist in updating relevant information regarding the Telephone Services, Chapter 10 etc.
  • Assist in facilitating any national Seminars.
  • Update, maintain and distribute the AA (GB) Telephone Service Towns A-Z Directory. RTLOs to report any amendments, additions and deletions at annual RTLO meeting, these are to be processed and an updated directory produced by November. This to be distributed to the fellowship via RTLOs and made available in the AA Telephone File Store.
  • Monitor the website for accuracy of information.

  • Take minutes at each NTSC meeting and produce minutes for distribution to all NTSC members, Board Trustee and General Service Board (GSB).
  • Take minutes at annual RTLO meeting, incorporating RTLO reports, then produce minutes for distribution to all NTSC members, Board Trustee, GSB, GSO and RTLOs, copies to be kept for the Archive and not general distribution.
  • Assist NTSC in answering any Conference questions/recommendations, updating relevant chapters in the AA Service and Structure Handbooks for Great Britain 2013, and facilitating any national seminar.

  • Produce Inbound Services report giving a general overview of the AA National number call statistics.
  • Update and maintain quarterly and annual statistical reports held in the AA Telephone Service File Store.
  • Upload information into Inbound Analyst software on a monthly basis. (this will need to be updated when Gamma is incorporated)
  • Use Inbound Analyst to generate caller statistics for the fellowship, on a quarterly and annual basis. Quarters run Jan-Mar, Apr-June, July-Sep, Oct-Dec. Annual runs Jan-Dec. (this will need to be updated when Gamma is incorporated)
  • Caller statistics reports are produced for each telephone service. Quarterly and annually.
  • Upload these reports to the Telephone Statistics Directory in the AA Telephone File Store.
  • Generate ad hoc, specific, reports requested by RTLOs and for Conference.
  • Monitor and download calls on a daily basis to check for nuisance callers, block as necessary.
  • Keep aware of any changes to service software and stay abreast of current training.
  • All reports and fixed documents to be uploaded to the Telephone File Store and distributed in ‘pdf’ format, so that the minimum space is used and the integrity of the documents are protected.

  • Newsletter
    • Production of quarterly newsletter
    • Contact for Regional Telephone Liaison Officers (RTLOs)
    • Produce summary report of any document updates, send out directory listings, and reply to any queries.
    • Act as the main point of contact for all RTLOs.
    • Safeguarding
    • Protection of vulnerable individuals,
    • Compliance with legal standards,
    • Effective incident management, and the safety of both callers and volunteers.
    • Continuous training, monitoring, and adherence to safeguarding protocols essential for maintaining the trust and effectiveness of the service.

  • Produce summary report of any document updates, directory listings; additionally reply to any queries.
  • Act as main point of contact for all RTLOs.
  • Respond to any standard e-mail requests from RTLOs
  • Update and maintain all documents held in the AA Telephone Service File Store. This includes RTLO annual meeting minutes. Quarterly AA (GB) Telephone Service map, lists of services, guidelines and presentations.
  • Update, maintain and distribute the AA (GB) Telephone Service Towns A-Z Directory.  RTLOs to report any amendments, additions and deletions at annual RTLO meeting, these to be processed and an updated directory produced by November. This to be distributed to the fellowship via RTLOs and available in the AA Telephone File Store.
  • All reports and fixed documents to be uploaded to the Telephone File Store and distributed in ‘pdf’ format, so that the minimum space is used and the integrity of the documents are protected.
  • Liaise with GSO to ensure that relevant documents on the AA (GB) Service Document Library website are up to date and correct.
  • Ensure that the AA National number appears in the front of the Phone Book, under the “helpline sections” and where appropriate within the business sections.
  • Work with the Sub-Committee to ensure that the Inbound Services bank account is operating smoothly and efficiently, acting as a signatory on the bank mandate. Counter sign any checks for contributions to GSO.