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Chat Now Service

Annual Statistics

A series of graphs have been prepared illustrating the pattern of messages month-by-month.

In some cases, the figures may differ slightly from those published earlier in 2017. This is because, on some occasions, chats between trainee responders have been included in general totals. These figures show those chats arising from our message-boxes on the Newcomers pages.

The full set of graphs may be seen here. A commentary is given on each page. One of the graphs is shown below.


A report was presented to the Electronic Communications Sub Committee in October 2017.

Statistics Jan - Nov 2017 may be read here.

A number of graphs have been drawn illustrating these figures. Here is one of them:


For a commentary, and for two other graphs indicating the yearly trends, look here.

If you are interested in becoming a Chat Now Responder,

  • Please read the Job Description here.
  • An application form for Chat Now Responder may be found here.
  • Chat Now Guidelines can be found here



Conference 2016
approved the setting up of a new service, to be called Chat Now. It will allow web users to contact a member of the Fellowship through an interactive web button. This service is aimed primarily at newcomers.

Training of a few volunteers has been taking place, Chat Now 'went live' on 1st October, 2016. Initially, it will be available for around 2-4 hours per day. As experience grows, we hope to expand the hours available.

If a responder is logged on, then he/she should be able to answer almost immediately. If no responder is logged on, then the user is invited to use the Telephone or Online Response Services.

If you think that you might like to become a Chat Now Responder, then please go to the Vacancies section of the Electronic Communications Sub Committee. That page may be found here.