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You are here > Home > Members > Regional & Local Websites > South East Region > Southdown Intergroup > Telephone Service

Telephone Service

Being a Telephone Responder is one of the most rewarding ways of doing service in AA, and one of the most effective ways in helping the still-suffering alcoholic because we talk to people directly. We maintain a rota of Responders in our Intergroup area and receive calls made to the national helpline number, and our local helpline on a shift basis.

Our local helpline is 02392 580 776, available 24/7

Currently we have the following shifts vacant for Telephone Service:

  • Monday 13:00 - 19:00
  • Friday 07:00 - 13:00
We also need volunteers to act as reserves to cover for Responder absences

Full training will be given

We run a quarterly meeting for all Responders to keep up to date with the latest developments with the service. The meetings for (the rest of) 2017 are as follows:

  • Tuesday 5 September
  • Tuesday 5 December
All meetings are held at St. Faith's House, The Pallant, Havant, PO9 1BE. Meetings start at 19:30. You don't have to be a Telephone Responder to attend - why not come along and find out what it's all about?

Supporting the Telephone Service are the '12-Steppers'. These are volunteers in the area who receive calls from Responders and contact the original caller to offer help and assistance including house calls, taking them to / meeting them at meetings, and hospital calls. We maintain a '12-Step' list of volunteers which is updated quarterly by GSRs.

For more information see 'The AA Service Handbook for Great Britain' and to volunteer contact our Telephone Liaison Officer or your GSR.